Privacy Policy

1. Introduction

1.1 This Privacy Policy explains how LavaGO along with its affiliates (referred to as “we”, “our”, “us” and “LavaGO”) collect, hold, process, transfer and use your personal data and what corresponding rights you have in relation to the processing of personal data. For the purpose of this Privacy Policy, LavaGO means the particular entity providing Services for you on the date you receive this Privacy Policy.

1.2 This Privacy Policy concerns the personal data that we collect about you when you use or access our web applications, mobile applications (jointly referred to as “Applications”) and our website at www.lavabes.com.

1.3 We operate Applications and website to act as a platform to connect users of our platform to drivers, and to help facilitate such drivers to provide on-demand transportation services, including but not limited to delivery and passenger transport in accordance with our Terms of Use and policies. Our Applications and Services are primarily designed for adults. We do not knowingly collect any personal data from minors unless such data has been provided with consent of a parent/guardian.

1.4 This Privacy Policy applies to Visitors, Users, Agents, and Drivers as described below.

1.5 Please read this Privacy Policy carefully and understand it before using our website, services, or Applications.

2. Sources of Personal Data

2.1 When you visit our website, access or use our Applications and Services, we may ask you to provide your personal data. If you do not provide the relevant data, we may not be able to provide you with our products or services.

2.2 We collect personal data provided directly by you, generated through your use of our services, and obtained from third parties. We may also use SDKs, referral programs, and emergency contacts provided by you.

3. What Personal Data Do We Collect?

We collect different types of personal data depending on whether you are a Visitor, User, Agent, or Driver. This includes information such as:

• Basic identity information (name, email, phone, address).
• Government-issued identification (NRIC/Passport, licenses).
• Payment and banking details.
• Geolocation and device information.
• Service history and communications with LavaGO.
• Profile and verification data for Drivers (vehicle info, insurance, licenses).

4. How Do We Use Your Personal Data?

We use your personal data for the following purposes:

• To provide, maintain and improve our Services.
• To verify identity, process payments and enable transportation/delivery requests.
• To enhance safety, prevent fraud and comply with legal obligations in Malaysia.
• For customer service, research, development, and marketing (with consent).
• To compile usage statistics and improve our Applications.

5. Personal Data Sharing and Disclosure

We may share personal data with Drivers, Users, Agents, service providers, regulators, and affiliates where necessary to provide Services, comply with laws, or ensure safety. LavaGO does not sell your personal data to third parties.

7. Security of Personal Data

We take appropriate organisational, physical and technical measures to protect your data, including encryption and access controls. However, no internet transmission is 100% secure, and you should keep your account details safe.

8. Retention of Personal Data

We retain personal data as long as necessary for the purposes described in this Privacy Policy, or as required by Malaysian law. Data no longer needed will be securely deleted.

9. Your Rights

As a user in Malaysia, you have the right to access, correct, delete, or restrict processing of your personal data, as well as withdraw consent at any time. You may contact us to exercise your rights.

13. Contact Us

For any questions, comments, complaints, or requests regarding this Privacy Policy, please contact:

LavaGO Malaysia
Email: lavabesofficial@gmail.com
Phone: +60 175052623